Service Request Ticket - # 44415

Service Request Information

CONTACT Name Smith, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2011 11:56 AM
Department Center for Academic Innovation Phone 88691
Location Email smithsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081164[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GB3B5J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, ***TRANSFERED TO W#20110871 APRIL2013*** Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550

Wired NIC 00:24:E8:1C:D8:83

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 26, 2011 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 26, 2011 01:54 PM 
****This is an email****
Yes, thanks, all good. Sorry I didn't get back to
you sooner, wanted to make sure Mario was good as
well.
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Brian Berkley Sep 26, 2011 07:40 AM 
****This is an outgoing email****
Hi Sandy,
We were just following up with you regarding a
service request that we have for you  (#44415)

Description: INSTALL Adobe Acrobat Pro 10 WIN
license forSandra Smith in DEP (order#5809)

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Brian Berkley
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Public
Brian Berkley Sep 21, 2011 12:22 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 21, 2011 12:22 PM 
****This is an email****
Sandy & Mario,

Acrobat X is setup to be self service.

Please go to Start, Run and type:
\\plowking.wou.edu\acropro10\setup.exe

Click OK or hit enter.

Only the two of you may install it on your
workstations.

Please contact me if you require assistance.

Thanks,
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Tricia Flaherty Sep 21, 2011 11:56 AM 
can be found at:
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN
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