Service Request Ticket - # 44418

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2011 12:59 PM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060264[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. n/a Location Martha Villegas-Gutierrez

CPU Pentium D, 3.40GHz,800MHz


OS Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0C:2F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Oct 26, 2011 10:51 AM 
Task reassigned to Richard Kavanagh.
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Samantha Brubaker Oct 26, 2011 10:51 AM 
Task reassigned to Richard Kavanagh.
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Samantha Brubaker Oct 26, 2011 10:51 AM 
I was up im her office fixinf a loose DVI
connection and I took care of this. She just
needed her default printer changed.
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Karisa Mueller Oct 20, 2011 10:31 AM 
She called and really wants this fixed.
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Karisa Mueller Oct 04, 2011 01:48 PM 
****This is an email****

Hello UCS Personnel,

I put in a request order to have my printer fixed
two weeks ago.  My printer was printing my
documents on a different printer across campus. 
Today the printer is not on.  Could you please
send someone to fix it as soon as possible?

Thanks,
-- 
Martha

Martha Villegas-Gutiérrez, Ph.D.
Licensed Psychologist

Education Evaluation Center
The Teaching Research Institute
Western Oregon University
345 N. Monmouth Avenue
Monmouth, OR 97361
(503) 838-8335
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Teresa Hutchinson Sep 28, 2011 07:58 AM 
****This is an outgoing email****
Hi Martha,

We were just emailing you regarding a service 
request that we have for you. (#44418)

Not able to print to their printer from your 
computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Sep 21, 2011 01:05 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 21, 2011 12:59 PM 
She is not able to print to their printer from 
her comptuer (Xerox Phaser)
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