Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Sep 21, 2011 02:27 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050232 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CNZRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software	Upgrade to MAC OS X 10.5.6 leopard on P0071707, QLab Pro Bundle(version2.3) MAC from P0075736
	Wired NIC	00:11:24:38:8E:2E

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 07, 2011 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 07, 2011 12:52 PM	The printers are all set up for her.	Add Attachment
Nicole Crane	Oct 07, 2011 10:41 AM	Called to check on the request. She wants it to be done Monday if possible.	Add Attachment
Joshua Johnson	Sep 30, 2011 04:22 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Sep 30, 2011 04:22 PM	called and was hoping that this can be taken care on Monday	Add Attachment
Teresa Hutchinson	Sep 26, 2011 10:24 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 10:24 AM	Scott Grim isn't able to print either.	Add Attachment
Brian Berkley	Sep 21, 2011 03:59 PM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Sep 21, 2011 02:27 PM	The computer is not able to print to any of the printers that is in creative outs. the printers that she needs is limo, mini cooper, veronica and buik. The computer is located in RA 101 88461 eliassl@wou.edu RA 101	Add Attachment