Service Request Ticket - # 44435

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2011 10:20 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090863[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, 3.06GHz Intel Core2Duo#MB8950LL/A
Serial No. W8011NPW5PC Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0074352, Adobe Design Prem CS4 MAC from P0074772

Wired NIC 34:15:9E:23:98:3C


Wireless NIC 7C:6D:62:77:10:04


Bluetooth NIC 7C:6D:62:95:1E:37

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 28, 2011 01:02 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 28, 2011 01:02 PM 
Completed
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Nicole Crane Sep 28, 2011 12:23 PM 
Task reassigned to Jacob Tyo.
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Brian Berkley Sep 27, 2011 12:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 27, 2011 07:24 AM 
****This is an outgoing email****
Hi Shelby,

We were just emailing you regarding a service 
request that we have for you. (#44435)

Update of Firefox and Adobe in student media.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Nicole Crane Sep 22, 2011 10:20 AM 
They need to update Adobe and firefox on a
computer in the WUC 106 for student media and
needs admin rights to do so.
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