Service Request Ticket - # 44444

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2011 11:53 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080411[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 6M, VT 1333MHz FSB
Serial No. 3P87JH1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003, Roxio Creator Dell Ed. and Cyberlink Power DVD v8 bundled with computer

Wired NIC 00:21:70:33:C3:17

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 27, 2011 09:52 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 27, 2011 09:52 AM 
He did not have Sophos, so had to install Revo to
remove, also fixed profile path for woufavs/mydocs
and upgraded Adobe Reader to latest version
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Laven Voth Sep 27, 2011 08:59 AM 
Task reassigned to Laven Voth.
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Laven Voth Sep 27, 2011 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 27, 2011 08:59 AM 
A whole lot of reg errors, and a few trojans.  Ran
CCleaner and Malwarebytes and it cleared the problem.
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Nicole Crane Sep 27, 2011 08:08 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Sep 27, 2011 08:08 AM 
****This is an email****
Hello,

This morning the issue became more severe. I
rebooted my computer and after the reboot, the
desktop crashed every 10 seconds or so.  It then
comes back up only to crash again 10 seconds
later.  This has rendered my desktop completely
unusable.

Thanks.

Jeff
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Brian Berkley Sep 26, 2011 08:58 AM 
****This is an outgoing email****
Hi Jeff,
We were just checking in with you regarding a
service request that we have for you (44444)

Desktop is acting strange 

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Brian Berkley
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Public
Nicole Crane Sep 22, 2011 11:53 AM 
****This is an email****
My WOU desktop has been acting strange for the
past couple of days.  I believe it has something
to do with the file system and it roughly
corresponds with Ron granting me access to the TRI
website files (although that may be a red herring). 

Symptoms:
If you open up Windows Explorer, it will crash
after about 2-3 minutes.  Every 5 minutes, the
taskbar vanishes for a few moments, and then comes
back.  The system as a whole is sluggish and
responsiveness is very delayed.  For example, if I
have 2 applications opened and change focus from
one to the other, there is a 5-10 second delay
before responsiveness returns.

Attempted Resolution:
I've disconnected several mapped drives to see if
maybe a rogue drive was causing the problems but
that didn't seem to solve the problem.

WOU Number is 20080411[Edit Inv]

Other than that, I can't tell you much.  Thanks.
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