Service Request Ticket

Service Request Information

CONTACT	Name	Saguil, Will	Date	Sep 22, 2011 03:09 PM
	Department	Admissions Office	Phone	88807
	Location		Email	saguilw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110251 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	DYR60R1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	DYR60R1	Location	Ready for PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#
	Wired NIC	78:2B:CB:B7:A2:97

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 29, 2011 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 26, 2011 11:49 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 10:50 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 10:50 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 10:50 AM	He called about this last week and called again today. Would like it asap if possible and didn't know if it was going to be delived to him directly, I said yes, it would.	Add Attachment
Whitney Allies	Sep 22, 2011 03:12 PM	The monitor W# is 20110252.	Add Attachment
Whitney Allies	Sep 22, 2011 03:09 PM	The computer and monitor are currently located on the floor across from the restroom.	Add Attachment