Service Request Ticket

Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Sep 23, 2011 08:35 AM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560DN Color Printer #8560/DN
	Serial No.	fbt272761	Location	PDR
	Model	8560/DN	Hostname
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W	Ink/Toner Refill
	Wired NIC	00:00:AA:C5:7D:42

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 03, 2011 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 03, 2011 10:10 AM	I had to get the mac address switched from UPCC to Maske. He is up and running now.	Add Attachment
Adam Wehner	Sep 29, 2011 04:10 PM	Sent email and will schedule a time to go down there tomorrow.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 09:09 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Sep 26, 2011 09:09 AM	They called and he can't do any work or advising without printing.	Add Attachment
Karisa Mueller	Sep 26, 2011 08:14 AM	After he moved offices it printed fine for a day or two and then on Thursday it started saying, "Printer status is not available at this time." His printer is on and says it is ready to print. When he looks at the printer status list it says all the Bart printers are offline. He has no other place to print.	Add Attachment
Nicole Crane	Sep 23, 2011 09:15 AM	It is now in MSK 217	Add Attachment
Nicole Crane	Sep 23, 2011 08:35 AM	Network printer is saying "offline". He re-started and it did the same thing.	Add Attachment