Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Sep 23, 2011 08:53 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091020 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VKFRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819; TRANSFERRED from W#20060211 Box Office Express Jr ticket software from P0057811
	Wired NIC	B8:AC:6F:7D:2F:02

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Sep 23, 2011 11:06 AM	went back over it re connect boca thermal printer which was not showing up on computer	Add Attachment
Tricia Flaherty	Sep 23, 2011 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Sep 23, 2011 10:02 AM	I have got it back into active trial, but she will need to work out messed up registration with Box Office...They are 2 versions(at 2.6) behind and would need to be at verion 4 to run under Windows 7 anyways so she will be looking into upgrading as well. She should be able to get through the Fox event for the time being	Add Attachment
Tricia Flaherty	Sep 23, 2011 08:57 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 23, 2011 08:57 AM	I will go take a look at this	Add Attachment
Teresa Hutchinson	Sep 23, 2011 08:53 AM	Lenore needs help ASAP with re-installing Box Office Junior - needs it ASAP.	Add Attachment