Service Request Ticket - # 44482

Service Request Information

CONTACT Name Scharn, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2011 07:43 AM
Department Library & Media Services Phone 88892
Location Email scharnt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101425[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. F4JF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 5C:26:0A:60:65:27


Wireless NIC A0:88:B4:4F:80:D0


Bluetooth NIC C0:F8:DA:E3:8C:94

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 26, 2011 08:17 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 26, 2011 08:17 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 26, 2011 08:17 AM 
activated it
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Teresa Hutchinson Sep 26, 2011 07:43 AM 
Tracy has a new computer and it's saying that 
this copy of Windows is not genuine.  It keeps 
saying it over and over and won't let her log in.
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