Service Request Ticket - # 44544

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2011 10:28 AM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030063[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Power MAC G5 Dual 2GHz
Serial No. XB3400FRNVB Location going to pdr

CPU G5-Dual 2GHz


OS Unknown Software Office V.X for MAC (P0043887),

Wired NIC 00:0A:95:A7:29:A8


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Oct 27, 2011 04:02 PM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 27, 2011 04:02 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 27, 2011 04:02 PM
Closing the ticket - there is a new replacement 
in the works and will installed as soon as we can.
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Gabriel Thrash Oct 19, 2011 02:06 PM
still haven't found this any where.
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Gabriel Thrash Sep 30, 2011 11:32 AM
Checked PDR, no mac G5's.
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Teresa Hutchinson Sep 30, 2011 11:04 AM
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Sep 30, 2011 11:04 AM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Sep 28, 2011 03:53 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Sep 28, 2011 03:53 PM
****This is an email****

Hi Mary,

We were getting back to you regarding the missing 
Smart Cart Apple Tower (W#20030063).  We have 
notified Public Safety and have let them know 
that it is missing. (#44544).

The good news, we have a replacement on our list 
(#43880) so a replacement should be in place very 
soon.  We are just waiting for security mounts 
and to have the computer image installed and then 
this will be taken care of.

We will work on this asap.

Thanks,
Teresa

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Teresa Hutchinson Sep 28, 2011 03:47 PM
Public Safety is going to keep an eye out for 
this and see if it turns up anywhere.  Since it's 
older and was having issues we are not going to 
do a full case report but note that it's missing.
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Teresa Hutchinson Sep 28, 2011 01:22 PM
****This is an email****

Hi there,

We have had a computer missing from Campbell Hall 
Rm 104.  We first found out about it on 9/27/11 
that it was from a "smart cart" and it was 
missing the tower and we were notified by Mary 
Harden in the Art Department.  We did some 
research on our end to make sure that it wasn't 
taken by a tech and all of our notes show it was 
not.  We have the W# and that is W#20030063[Edit Inv].  It 
is an older machine.  We were in the process of 
replacing it very soon but it had not been yet so 
it is MIA and wanted to let you know in case you 
can help us track it down.

Let me know if you have any questions.

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Tricia Flaherty Sep 27, 2011 02:56 PM
station missing is W#20030063[Edit Inv] that is going to be
replaced VERY soon see SR#43880 waiting for
security mounts and smart Classroom image
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Brian Berkley Sep 27, 2011 12:26 PM
Task reassigned to Teresa Hutchinson.
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Brian Berkley Sep 27, 2011 12:26 PM
probably need public safety, i dont recall seeing
a task for campbell hall involving the smart cart
unless Nathan or one of his guys has it
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Karisa Mueller Sep 27, 2011 10:28 AM
As of yesterday or today, the Smart Cart in CH 104
is missing the tower (I believe there was a G5
there).  She would like someone to call her with
information about this (88460), she is in and out
of class today, so leave a message.
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