Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Sep 27, 2011 12:00 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101168 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007;TRANSFERRED TO W#20150667 SR63881 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018 SR#63879
	Wired NIC	BC:30:5B:DA:AB:E6

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 27, 2011 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 27, 2011 03:28 PM	math dept secretary is working on a file in math's I drive and Niki was working on a file in the natsci I drive. Also, she was running spreadsheet in minimized so tabs didn't show, suggested they use J drive Natsci-Math folder for collaboration.	Add Attachment
Brian Berkley	Sep 27, 2011 03:04 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 02:56 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 02:56 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 02:56 PM	Niki called back and said this is very urgent and she needs help ASAP and she needs to make sure that who ever comes over and get these files back because she really needs them.	Add Attachment
Brian Berkley	Sep 27, 2011 12:18 PM	Task reassigned to Dale Goodell.	Add Attachment
Nicole Crane	Sep 27, 2011 12:00 PM	She would like to be there when someone comes.	Add Attachment
Nicole Crane	Sep 27, 2011 12:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Sep 27, 2011 12:00 PM	She got a new computer and some files are missing now. They should have been saved on the natural science shared drive but she can't find it.	Add Attachment