Service Request Ticket - # 44559

Service Request Information

CONTACT Name Watts, Brenda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2011 12:44 PM
Department Humanities Division Phone 14212
Location Email wattsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20101513[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CN0U829K7287215IA11M Location PDR 2023 Giveaway

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

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Entered by Date Memo
Teresa Hutchinson Oct 26, 2011 08:50 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 26, 2011 08:50 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Oct 26, 2011 08:50 AM
****This is an email****

Yes! 
A wonderful person quickly replied to my request 
and sent me instructions that I was able to 
follow once I found out what a task bar was! I 
was not able to do so before yesterday as I spent 
my office hour with students so I stayed in my 
old office where I could print.
I am now printing and in the new office! Hooray!
Next step: the phone!
Thank you again for a timely and helpful response 
and thank you for following up,
Brenda
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Teresa Hutchinson Oct 26, 2011 08:17 AM
****This is an outgoing email****
Hi Brenda,

We were just following up with you regarding a 
service request that we have for you.  (#44559)

Description: In Todd 345 and not able to add 
the /bart/HUM printer.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa 
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Adam Wehner Oct 17, 2011 09:37 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Oct 17, 2011 09:37 AM
Sent email to see if she is still having issues.
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Joshua Johnson Oct 12, 2011 12:36 PM
****This is an email****
Brenda,


How to map a printer using windows 7

 

Press the ¿Start¿ button on the task bar.

Within the ¿search programs and files¿ bar located
on the bottom of the start menu enter \\krusty

This will prop up a window that has a list of all
the printers on campus.

Once you have found the name of the printer that
you would like to print too, select it.

                Right click

                Connect

Once it has connected the printer will then show
up in your printer list of available printers to
print to.


Joshua Johnson

UCS Helpdesk
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Teresa Hutchinson Sep 30, 2011 09:21 AM
****This is an email****

thanks so much! I am delaying moving to the new 
office until it is up and running.
Brenda
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Teresa Hutchinson Sep 30, 2011 08:05 AM
****This is an outgoing email****
Hi Brenda,

We were just emailing you regarding a service 
request that we have for you. (#44559)

In Todd 345 and not able to add the /bart/HUM 
printer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Brian Berkley Sep 27, 2011 12:55 PM
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 27, 2011 12:44 PM
Brenda Watts is in Todd 345 and she is not able 
to add the /bart/Hum printer. Her W# is 20101513[Edit Inv]
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