Service Request Ticket - # 44561

Service Request Ticket - # 44561

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Service Request Information

CONTACT	Name	Perkins, Portia	Date	Sep 27, 2011 01:20 PM
	Department	Computer Science Division	Phone	88480
	Location		Email	perkinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070150 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	61GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:03:A1

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Sep 29, 2011 10:47 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Sep 29, 2011 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Sep 29, 2011 10:47 AM	gave local admin rights. Couldn't install any software.	Add Attachment
Teresa Hutchinson	Sep 29, 2011 09:34 AM	Portia called and said it's in ITC Room 308 and they are ready to have help with this ASAP.	Add Attachment
Laven Voth	Sep 28, 2011 02:44 PM	Left VM, will check periodically	Add Attachment
Brian Berkley	Sep 28, 2011 10:29 AM	He needs some software, plz check with Portia	Add Attachment
Laven Voth	Sep 27, 2011 02:42 PM	reimaging the box, will deliver/set up as soon as possible.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 02:18 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 02:18 PM	She called and said that they really really need this ASAP.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 01:22 PM	Please ignore the comment about the professor below, I meant to remove that before updating the ticket. :(	Add Attachment
Teresa Hutchinson	Sep 27, 2011 01:22 PM	W#20070150 is the PC number and if we could find a monitor and also updated inventory with both numbers.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 01:20 PM	**This is an email** Hello Teresa, We have a visiting professor that needs a computer!! He's in ITC308A. The poor man has taken over Dave's office......ICKY!!!!:-) Also the extension, X88505, I had you hold can be activated for his phone. Nothing like the last minute!!! --p	Add Attachment