Service Request Ticket

Service Request Information

CONTACT	Name	Coker, Keller	Date	Sep 28, 2011 08:18 AM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	cokerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101401 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FW35UDH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959, transfer of old license of Adobe CS3 Design Premium MAC from P0063828 NOV2011
	Wired NIC	C8:2A:14:4B:E3:D8
	Wireless NIC	E4:CE:8F:38:A2:36
	Bluetooth NIC	E4:CE:8F:38:A2:37

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 28, 2011 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Oct 12, 2011 07:08 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 12, 2011 07:08 AM	Keller called to check the status of this order. I am emailing him back to let him know that we have been busy with new equipment setups.	Add Attachment
Teresa Hutchinson	Sep 28, 2011 08:21 AM	This was for Joe Harchanko who has left and so the GFA replacement will be for Adam Bates.	Add Attachment
Teresa Hutchinson	Sep 28, 2011 08:18 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment