Service Request Ticket - # 44581

Service Request Information

CONTACT Name Mayhall Rastrelli, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2011 09:55 AM
Department Creative Arts/Music Phone 88437
Location Email rastrelb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101338[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
Serial No. C02FV2B1DF8Y Location PDR

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS Mac OS X Server v10.6 Snow Leopard Software Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800, Avid-Sibelius 6 ED from VISA2010002583

Wired NIC C8:2A:14:46:94:C5


Wireless NIC E4:CE:8F:24:EC:6C


Bluetooth NIC E4:CE:8F:24:EC:6D

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 28, 2011 12:27 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 28, 2011 12:27 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 28, 2011 12:27 PM 
****This is an email****

Hi Teresa:


Thanks!  All is well.


Best,
B
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Teresa Hutchinson Oct 27, 2011 03:35 PM 
****This is an outgoing email****
Hi Bruce,

We were just following up with you regarding a 
service request that we have for you.  (#44581)

Description: Unable to print to Alington on 
bart 'software not available from Apple'.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Public
Karisa Mueller Oct 05, 2011 10:52 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Oct 05, 2011 10:52 AM 
Lacey would like someone to come today to fix this.
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Brian Berkley Sep 28, 2011 10:23 AM 
Task reassigned to Adam Wehner.
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Karisa Mueller Sep 28, 2011 09:55 AM 
When he tries to print from his MacBook Pro laptop
to the Music Department printer he gets a message
saying "the software for this printer is not
available from Apple."
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