Service Request Ticket

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Service Request Information

CONTACT	Name	Clinton, Sharon	Date	Sep 28, 2011 10:14 AM
	Department	Natural Science Division	Phone	88488
	Location		Email	clintos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070370 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini, 2.0Ghz Intel Core Duo #Z0F1
	Serial No.	G873432DYL4	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS	Unknown	Software	Office 2004 from Student mac licenses
	Wired NIC	00:16:CB:AB:35:2F
	Wireless NIC	00:1C:B3:B0:01:84
	Bluetooth NIC	00:1B:63:57:BB:5F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	jtyo08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Oct 05, 2011 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Oct 05, 2011 01:27 PM	I verified the power supplies were the problem, that's why they worked in the technician office. (we use our own power supplies) I replaced them and verified that the macs do turn on.	Add Attachment
Karisa Mueller	Oct 05, 2011 11:34 AM	**This is an email** Still not working Sharon	Add Attachment
Karisa Mueller	Oct 05, 2011 11:34 AM	**This is an OUTGOING email** Hello, Upon looking at the ticket, it appears as though the technician replaced the two computers with other ones. Are they still not working? I have noted your email in the ticket, and opened it back up. Thank you, Karisa	Add Attachment
Karisa Mueller	Oct 05, 2011 08:26 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Karisa Mueller	Oct 05, 2011 08:26 AM	**This is an email** Wondering why this was closed when the computers are still not working. Sharon	Add Attachment
Karisa Mueller	Sep 29, 2011 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Sep 29, 2011 03:27 PM	Replaced with 2 other Macs	Add Attachment
Jacob Tyo	Sep 29, 2011 01:10 PM	Task reassigned to Jacob Tyo.	Add Attachment
Brian Berkley	Sep 29, 2011 09:15 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Sep 28, 2011 10:14 AM	**This is an email** There are two CPUs in NS 116 that won¿t turn on: #20070370, located between drawers 30 and 31 #20070375, located between drawers 46 and 47 The room is available for access M & W 8-1:30; R (9/29/11 only) from 9:30 -12:50 and 2:00-5:00; and all day F. Contact person: Sharon Clinton 8-8488	Add Attachment