Service Request Ticket

Service Request Information

CONTACT	Name	Goulding, James	Date	Sep 28, 2011 11:17 AM
	Department	VP Student Affairs	Phone	88303
	Location		Email	gouldinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110310 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02GD5ETDRJC	Location	Paula Taylor
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232
	Wired NIC	3C:07:54:21:53:D6
	Wireless NIC	60:C5:47:8F:9F:A6
	Bluetooth NIC	60:C5:47:8F:9F:A7

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 02, 2011 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Nov 01, 2011 11:47 AM	Task reassigned to Dale Goodell.	Add Attachment
Samantha Brubaker	Nov 01, 2011 11:30 AM	The system is setup and has been given back to Dale for final setup and delivery.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 11:02 AM	Jonathan Farmer called to check the status of this last Friday. They need it ASAP.	Add Attachment
Dale Goodell	Oct 28, 2011 03:33 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Oct 27, 2011 03:01 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Oct 27, 2011 03:01 PM	ASWOU Would like to get this laptop delivered tomorrow before they go on a trip to U of O, please call Jonathan Farmer and give an update on the status as he has been waiting for awhile. Please note this is a dualboot MAC.	Add Attachment
Dale Goodell	Oct 03, 2011 01:22 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Oct 03, 2011 01:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Whitney Allies	Sep 28, 2011 11:17 AM	Secondary contact is Jonathon Farmer. The laptop is located on the shelf across from the bathroom.	Add Attachment