Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Sep 28, 2011 02:09 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081030 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 USFF 3.0GHz, 6M, 1333MHz FSB
	Serial No.	1L5FTJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0070415
	Wired NIC	00:22:19:30:9E:D6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jtyo08@wou.edu	88925

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Joshua Johnson	Sep 28, 2011 04:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Sep 28, 2011 04:26 PM	Completed	Add Attachment
Jacob Tyo	Sep 28, 2011 03:54 PM	Task reassigned to Jacob Tyo.	Add Attachment
Jacob Tyo	Sep 28, 2011 02:48 PM	Task reassigned to UCS Tech.	Add Attachment
Jacob Tyo	Sep 28, 2011 02:42 PM	Task reassigned to Jacob Tyo.	Add Attachment
Brian Berkley	Sep 28, 2011 02:42 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Sep 28, 2011 02:42 PM	Please go rebind this..... I think I deleted it when I purged the HL108 machine accounts (it has Wyse clients now).	Add Attachment
Joshua Johnson	Sep 28, 2011 02:09 PM	the computer in HL 108 is not letting the instructor station log in because it says that it does not trust mash. The room is open anytime after 3pm hilterbl@wou.edu 88441 LIB 117	Add Attachment