Service Request Ticket - # 44605

Service Request Ticket - # 44605

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Sep 28, 2011 03:29 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081159 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	GB3F4J1	Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3F4J1	Location	was Career Services General 3
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962
	Wired NIC	00:24:E8:1B:61:E6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 03, 2012 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 03, 2012 04:33 PM	Their copier is up and running. It had a few setting messed up in it.	Add Attachment
Teresa Hutchinson	Dec 08, 2011 10:52 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Dec 08, 2011 10:52 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Dec 08, 2011 10:52 AM	**This is an email** nope, still hasn't been resolved. we're trying to get the copier to scan documents to our computers. it's supposed to be able to do this and everytime someone comes over they don't know what to do and say "oh I'll send someone else over" and then leaves....... :) Thanks! J	Add Attachment
Teresa Hutchinson	Dec 08, 2011 10:48 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#44605) Description: SLCD scanner is not working - saying sender is not specified. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Gabriel Thrash	Nov 14, 2011 11:30 AM	went over to check this out. it looks like there is no connection. i will ask Adam for help with this.	Add Attachment
Teresa Hutchinson	Nov 08, 2011 01:13 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:15 PM	**This is an email** our copier is set up to be able to scan - but when we tell it to do it, it tells us the sender is not specified..... that's our problem. :) thank you!	Add Attachment
Teresa Hutchinson	Oct 26, 2011 03:27 PM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you (#44605) Description: SLCD scanner is not working (10/4) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Andrew Gandara	Oct 12, 2011 02:39 PM	Left VM	Add Attachment
Laven Voth	Oct 11, 2011 01:53 PM	Left VM	Add Attachment
Teresa Hutchinson	Oct 06, 2011 08:43 AM	**This is an email** I truly am not sure what scanner is not working - the only thing that we can come up with around here is that our copier is supposed to scan to e- mails and it doesn't. I know I did not call in a scanner not working, and Donna didn't, so we're not sure who did..... We would love to get our copier working on scanning though if someone wants to come play with it. It keeps telling us the sender is not defined. J	Add Attachment
Teresa Hutchinson	Oct 06, 2011 07:06 AM	**This is an outgoing email** Hi Jennifer, We were just emailing you regarding a service request that we have for you. (#44605) SLCD scanner is not working. (10/4) Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Jacob Tyo	Sep 30, 2011 03:26 PM	Jennifer will be back Tuesday the 4th.	Add Attachment
Laven Voth	Sep 30, 2011 03:10 PM	Left VM	Add Attachment
Joshua Johnson	Sep 28, 2011 03:29 PM	The scanner that is on SLCD is not connecting to the computer. They do not think the drivers are installed on the computer for the scanner. hansenj@wou.edu WUC 119 88652	Add Attachment