Service Request Ticket - # 44622

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2011 10:04 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051156[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00E9 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8F:7F

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 13, 2011 01:54 PM 
Task reassigned to Laven Voth.
 Add Attachment
Laven Voth Oct 13, 2011 01:54 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Laven Voth Oct 13, 2011 01:54 PM 
Logged in fine for me, Word 2007 was available
when using "Microsoft Windows" button to log on.
 Add Attachment
Andrew Gandara Oct 12, 2011 02:50 PM 
Left VM
 Add Attachment
Joshua Johnson Oct 04, 2011 03:48 PM 
Shelby Case called 

Monday-tues 1230-930
wed-friday  730-40
 Add Attachment
Laven Voth Oct 04, 2011 08:48 AM 
Left VM
 Add Attachment
Brian Berkley Oct 03, 2011 08:56 AM 
She is logging into TS-a button on thin client
screen, which is only going to have Office 2003. 
Click MS WIndows.
 Add Attachment
Nicole Crane Sep 29, 2011 11:07 AM 
****This is an email****
Also, the number I gave you of 20060157[Edit Inv] is for the
computer screen. The thin client number, which is
the proper one to use, is 20051156[Edit Inv]. Also, her
Microsoft Office is from 2003. I don't know if we
can update that version since that's pretty old?
 
I know you guys are busy over there in UCS this
time of year, but we appreciate all the help you
can give us.
Add Attachment
Karisa Mueller Sep 29, 2011 10:04 AM 
When she turns on the computer and logs in, she is
getting a blue screen.
WOU#20060157[Edit Inv]

The student worker using this computer is Caet
Padgett; student media is now located in the Den.
 Add Attachment