Service Request Ticket

Service Request Information

CONTACT	Name	Saindon, Brad	Date	Sep 29, 2011 10:28 AM
	Department	Health & Exercise Science	Phone	88384
	Location		Email	saindonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090833 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Studio 17, 1.6GHz, 4GB DDR3, 1333MHz
	Serial No.	CZ6YZL1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Windows 7 Pro	Software	WIN 7 Pro, bundled with Dell Webcam 1.4 app, Roxio Easy CD&DVD 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074165
	Wired NIC	00:26:B9:B5:FD:C3
	Wireless NIC	70:1A:04:DE:D8:40

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 29, 2011 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 29, 2011 01:02 PM	Went down there and fixed this for them with a codec pack.	Add Attachment
Nicole Crane	Sep 29, 2011 12:20 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Nicole Crane	Sep 29, 2011 12:20 PM	They called back and want Gabe to come out and do it when he gets here.	Add Attachment
Nicole Crane	Sep 29, 2011 11:05 AM	She called to see if someone was going to come. I told her we were very busy and would help as soon as possible.	Add Attachment
Teresa Hutchinson	Sep 29, 2011 10:28 AM	They need help ASAP with their video editing program on W#20090833.	Add Attachment