Service Request Ticket - # 44643

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2011 12:33 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Thin Client Edit WOU # 20100929[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102750 Location Going to PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A0:3E


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Oct 05, 2011 05:13 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Andrew Gandara Oct 05, 2011 05:13 PM
Swapped out the old one with the new one.
Add Attachment
Andrew Gandara Oct 05, 2011 02:51 PM
Task reassigned to Andrew Gandara.
Add Attachment
Andrew Gandara Oct 05, 2011 01:51 PM
****This is an email****
Hi Jennifer,

I was just letting you know we have that your Wyse
P20 thin client that is replacing the old Sunray
one all ready to go.
When are you available to have someone come switch
it out and set it up for you?

You can email back or call the help desk at
extension 88925 and if a tech is in the office
they can possibly run right over.

Thanks,
Add Attachment
Andrew Gandara Oct 05, 2011 01:51 PM
Client is sitting next to ghost computer.
Bring power cord.
Add Attachment
Andrew Gandara Oct 05, 2011 01:31 PM
Updated firmware. Left VM
Add Attachment
Brian Berkley Sep 30, 2011 07:47 AM
Task reassigned to UCS Tech.
Add Attachment
Brian Berkley Sep 30, 2011 07:47 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Brian Berkley Sep 30, 2011 07:47 AM
There is a Wyse P20 that needs current firmware on
the table next to the radio equipment in the
conference room next to Classroom Support.

Replace the SunRay in Career Services with the
Wyse once Richard says its got current firmware.
Add Attachment
Brian Berkley Sep 29, 2011 12:52 PM
****This is an email****
Jennifer,

I have completed your request for modifying
membership of the groups that give access to the
Career Services I: drive, and have included the
list of members so that you can tell me if there
are any to remove.

As far as getting your thin client replaced, I
talked to Bill, and we have a Wyse P20 zero client
that we can deliver to replace that particular Sun
Thin Client.

Here are the members of the career services LDAP
group:

Description:
career_services 1097 | add/delete members in bulk
| Edit Description
hamptonm 	Michael J. Hampton 	
hansenj 	Jennifer Hansen 	
macosta 	Maria Acosta 	
sbriney 	Stephanie Briney 	
ttrinh 	Tina Trinh 	
fritzd 	Darlene Fritz 	
jewalker06 	Joanna Walker 	
mccammot 	Tammy McCammon 	
atresidder06 	Alicea Tresidder 	
kstarr07 	Kristy Starr 	
vaanderb 	Brenda Vaandering 	
dstinson06 	David Stinson 	
mrflores06 	Marcella Flores 	
trinht 	Tina Trinh 	
mmalinoffford06 	Matthew Malinoff-Ford 	
kgronseth08 	Kyleigh Gronseth 	
mfinlay06 	Michael Finlay 	
finlaym 	Michael Finlay 	
mpark06 	Marilla Park 	
bnaas09 	Brittany Naas 	
bgould09 	Bryce Gould 	
slevine08 	Stephanie Levine 	
banwartd 	Donna Banwarth 	
schutten 	Nichole Schutte 	
jolliffc 	Charisse Jolliff 	
hlangley10 	Hannah Langley 	
hwarner10 	Hannah Warner 	
anaas06 	Ashley Naas 	
knance06 	Krislyn Nance 	
eatonr 	Renee Eaton 	
bguerrero07 	Bibiana Guerrero 	
lcarrillo08 	Luanne Carrillo 	
ntrinh10 	Natika Trinh 	
jluvanobrummett11 	Jennifer Luvano-Brummett 	


Thanks,
_____________________________
Brian Berkley
Lead Windows System Admin
Western Oregon University
(503) 838-8955 (work)
(541) 971-3371 (cell)
http://www.wou.edu/~bberkley/blogs


Add Attachment
Brian Berkley Sep 29, 2011 12:52 PM
Done.
Add Attachment
Brian Berkley Sep 29, 2011 12:37 PM
Task reassigned to Brian Berkley.
Add Attachment
Nicole Crane Sep 29, 2011 12:33 PM
****This is an email****
Can I please get I drive access for these folks
for Career Services:
bguerrero07
lcarrillo08
ntrinh10
jluvanobrummett11

We have a thin client 20060338[Edit Inv] that is long
overdue for replacement.  I'm just wondering when
that is going to happen and if we can get it
replaced with a regular computer.
Add Attachment