Service Request Ticket - # 44666

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2011 08:09 AM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090951[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:8E:6A:46

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 04, 2011 08:25 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 04, 2011 08:25 AM 
****This is an email****
Ray,

I setup the print server to deploy the 2 printers
to the Natural Science department, please let me
know if you continue to experience issues printing.

For the record, 64bit printing for Windows 7
machines is available on the server KRUSTY.

Thanks,
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Brian Berkley Oct 04, 2011 08:25 AM 
Deployed Lab-NS204 and NS-Darwin via GPO to NS OU
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Brian Berkley Oct 03, 2011 08:11 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 03, 2011 08:07 AM 
****This is an outgoing email****
Hi Raymond,

We were just emailing you regarding a service 
request that we have for you. (#44666)

Needs to add a printer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nicole Crane Sep 30, 2011 08:09 AM 
He is not connecting to any printers in the NS
building. When he tries to add a printer it says
it cannot find the driver, when he tries to instal
the driver he doesn't have/know the pathway.

He would like to be able to print to the 204 lab
in NS it is a laser hp printer, and "Darwin" it is
located in the prep room in NS (downstairs)
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