Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 30, 2011 10:04 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	HB3VGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from and Adobe Photoshop Extended CS5 for WIN from P0080438
	Wired NIC	BC:30:5B:DA:B2:17

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Oct 31, 2011 11:03 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 31, 2011 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Oct 31, 2011 11:03 AM	said this has been taken care of.	Add Attachment
Teresa Hutchinson	Oct 27, 2011 07:46 AM	**This is an email** Hi Jonathan, We were just checking in with you regarding a service request that we have for you (#44677) where there was an ASWOU computer needing access to the I drive and needing Admin rights. Is this something that we can still be of assistance with? If so, just let us know, we'll be glad to help. Thanks!	Add Attachment
Brian Berkley	Oct 07, 2011 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Oct 03, 2011 08:12 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Sep 30, 2011 10:04 AM	Jonathan Farmer called and said that one of the ASWOU computer is needing access to the I ASWOU Drive and when tyring to use it it says needs Admin rights. Jonathan Farmer 8-8555. It's in WUC Room 121.	Add Attachment