Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Sep 30, 2011 11:23 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	fgjtgg1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS WIN 7 Pro upgrade from P0086167 July 2012, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:7C:C0:6C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jtyo08@wou.edu	88925

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Oct 10, 2011 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Oct 10, 2011 02:11 PM	I went and checked the computer. Office 2007 was already installed.	Add Attachment
Jacob Tyo	Oct 10, 2011 02:04 PM	Task reassigned to Jacob Tyo.	Add Attachment
Brian Berkley	Oct 07, 2011 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Oct 03, 2011 08:13 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Sep 30, 2011 11:24 AM	Contact Info: Shanen Robles, ASWOU student officer srobles10@wou.edu	Add Attachment Public
Tricia Flaherty	Sep 30, 2011 11:23 AM	this station is licensed for Office 2007 but is currently installed as Office 2003	Add Attachment