Service Request Ticket

Service Request Information

CONTACT	Name	Bergeland, Melissa	Date	Oct 03, 2011 08:56 AM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	ineckm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100684 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW84CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.
	Wired NIC	BC:30:5B:D3:37:A2

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 04, 2011 09:39 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 04, 2011 09:39 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 04, 2011 09:39 AM	Restarted the computer and it worked. updated Bios.	Add Attachment
Laven Voth	Oct 04, 2011 09:00 AM	Left VM	Add Attachment
Karisa Mueller	Oct 03, 2011 08:56 AM	A couple days ago her volume worked. She has turning on the sound bar, turned up the volume, changed the volume settings on her computer, but she is unable to get any sound to come out when playing a disc or a webinar. Also, her USB ports, on both her monitor and computer are not working. She said this has happened in the past and we come and fix it, and after awhile it breaks again. Computer is W#20100684.	Add Attachment