Service Request Ticket - # 44721

Service Request Information

CONTACT Name Nelson, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2011 09:37 AM
Department Student Success & Advising Office Phone 88866
Location Email nelsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091003[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VMDRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:C1

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 03, 2011 09:48 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 03, 2011 09:48 AM 
****This is an email****
Andrea,
Remove your connection to KRUSTY\AA-AALC printer,
log out and log back in.

I enabled the duplexing unit on the printer's
configuration on the print server.

Thanks,
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Brian Berkley Oct 03, 2011 09:48 AM 
Enabled duplexing unit.
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Brian Berkley Oct 03, 2011 09:43 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 03, 2011 09:37 AM 
Andrea is on Windows 7 and it's not allowing an 
option for duplex printing.  W#20091003[Edit Inv].  I tried 
to walk her through it but she doesn't appear to 
have the same options as I do when printing.
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