Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 03, 2011 10:27 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Tracking

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 21, 2011 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 21, 2011 03:47 PM	done	Add Attachment
Samantha Brubaker	Oct 21, 2011 11:26 AM	these systems need wireless exceptions to log into MASH. taking care of that now.	Add Attachment
Joshua Johnson	Oct 21, 2011 09:38 AM	Oh thank you but can you please add the new laptop to this request? The 20110028. Thanks!	Add Attachment
Joshua Johnson	Oct 21, 2011 09:26 AM	**This is an email** Good Morning, I haven¿t received any response on request 44725. These two apples were purchased this summer. They are supposed to be available to check out to students. Can¿t check them out because no one can log into them. Now one of the other new laptops that we checked out for a couple of weeks isn¿t working. (20110028) No one can log into it. It says no server is available. We really need these laptops up and running please! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Joshua Johnson	Oct 14, 2011 12:57 PM	**This is an email** Greetings, Can you tell me when someone might be able to get these laptops up and running?	Add Attachment
Brian Berkley	Oct 03, 2011 10:30 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Karisa Mueller	Oct 03, 2011 10:27 AM	**This is an email** I received the mac laptops on Friday and can¿t log into them. They are supposed to be set up so you can log in on or off campus. On campus our WOU log in. Off campus woustudent/Student!. Neither log in works. WOU numbers 20110025 & 20110026 Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment