Service Request Ticket - # 44739

Service Request Ticket - # 44739

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Service Request Information

CONTACT	Name	Eddy, Peter	Date	Oct 03, 2011 02:12 PM
	Department	Humanities Division	Phone	88213
	Location		Email	eddyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090532 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71LQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:78

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 17, 2011 04:43 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 17, 2011 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 17, 2011 04:43 PM	He emailed back and said that worked.	Add Attachment
Andrew Gandara	Oct 12, 2011 01:32 PM	**This is an outgoing email** Hi Peter, I need some additional information regarding service request #44739 Description: His Google mail system at WOU is not acting correctly Is your gmail still not working correctly? If so, try clearing your browser's cache and then restarting your browser. To get instructions on how to clear your cache go to: http://www.wikihow.com/Clear-Your-Browser%27s-Cache If that does not work, please reply to this email or contact the help desk at extension 88925 and we can try and find another solution. Thanks, Andrew Gandara Student Technician	Add Attachment Public
Laven Voth	Oct 06, 2011 02:00 PM	Left VM	Add Attachment
Teresa Hutchinson	Oct 03, 2011 02:14 PM	He maybe out of the office so email is a good way to communicate. So if we could email a solution.	Add Attachment
Teresa Hutchinson	Oct 03, 2011 02:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 03, 2011 02:13 PM	He is in Maaske Rm 306 and his Google mail is not acting correctly. Won't open and won't scroll down on the page. A phone is: 88213.	Add Attachment
Teresa Hutchinson	Oct 03, 2011 02:12 PM	His Google mail systems at W	Add Attachment