Service Request Ticket - # 44754

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2011 08:11 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB880317 Location PDR

Model P3600/DN Hostname gp-breedlove
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Ink/Toner Refill

Wired NIC 00:00:AA:BE:0B:CC

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 05, 2011 10:48 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 05, 2011 10:48 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 05, 2011 10:48 AM 
Amber called back and said she was able to fix it 
and it's okay to close the ticket.
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Teresa Hutchinson Oct 05, 2011 10:46 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Oct 05, 2011 10:46 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Oct 05, 2011 10:46 AM 
Amber Deets called to check the status of this 
request.  Said that they need to be able to print 
ASAP.
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Karisa Mueller Oct 04, 2011 02:27 PM 
****This is an email****

Hi

I called this morning about our Xerox printer, not
working.  #20091661[Edit Inv]

Is anyone available to come take a look soon? 
It's totally down and will not print.

Thank you.

Becky
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Brian Berkley Oct 04, 2011 09:29 AM 
Task reassigned to Adam Wehner.
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Nicole Crane Oct 04, 2011 08:11 AM 
Printer is always showing a "tray one is out of
paper" it is not. Sometimes it will print off but
other times it says the document failed to print. 

This started last week and is still off and on today.

They did try to restart it, and remove all the
paper and re-load it.
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