Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Oct 04, 2011 09:13 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101389 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0M1
	Serial No.	C02FW1XWDF91	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MS Office for MAC std 2011 from P0080893 and WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905, iWork v9.0.3 from P0080893, Apple Final Cut Studio v3 from P0082160 transferred to W#20110390(5-2012), Apple Logic Studio v2.1 from P0084359, SuperDuper! from VISA2011002890, and Studica Unity Pro3.x Ed from P0084541 Adobe MAster Coll CS6 MAC from P0086894; Installed Adobe CC2014 from FULL package like ITC103 lab OCT-2014 *tmf
	Wired NIC	C8:2A:14:44:0D:47
	Wireless NIC	E4:CE:8F:27:11:9C
	Bluetooth NIC	E4:CE:8F:27:11:9D

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 24, 2011 10:44 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 24, 2011 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 19, 2011 05:05 PM	Task reassigned to Self Resolved.	Add Attachment
Andrew Gandara	Oct 19, 2011 05:05 PM	**This is an email** Hello Andrew, I haven't had this problem in at least a week. If it starts up again, I'll let you know. Thanks for checking. Daniel	Add Attachment
Andrew Gandara	Oct 19, 2011 01:17 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #44759 Description: The wireless system keeps kicking him off - several times an hour I was wondering if you were still having this wireless issue? -Andrew	Add Attachment Public
Andrew Gandara	Oct 19, 2011 01:17 PM	Left VM	Add Attachment
Andrew Gandara	Oct 14, 2011 04:39 PM	Laft VM	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:30 AM	**This is an outgoing email** Hi Daniel, We were just emailing you regarding a service request that we have for you. (#44759) The wireless system keeps kicking you off - several times an hour Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Oct 04, 2011 09:13 AM	The wireless system keeps kicking him off - several times an hour. The signal shows strong but says no ISP connection.	Add Attachment