Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Oct 04, 2011 09:21 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070144 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	H5GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:19:1E

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 04, 2011 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 04, 2011 04:11 PM	Set up, inventory updated.	Add Attachment
Laven Voth	Oct 04, 2011 01:52 PM	Task reassigned to Laven Voth.	Add Attachment
Teresa Hutchinson	Oct 04, 2011 09:25 AM	Inventory will need to be updated as well.	Add Attachment
Teresa Hutchinson	Oct 04, 2011 09:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 04, 2011 09:23 AM	The computer needs to be re-imaged. W#20070144.	Add Attachment
Teresa Hutchinson	Oct 04, 2011 09:21 AM	**This is an email** From: Kathy Hill Date: Tue, Oct 4, 2011 at 7:51 AM Subject: Fwd: Request for Computer To: Bill Kernan Cc: Tricia Flaherty Bill, As the dust is settling, it appears Social Science is looking for a computer for a part time faculty member in MA 214. Do you have "one more" older computer that could be put in the room? If so, I'll ask public safety to open the room for IT. Thanks again for all your assistance. Kathy	Add Attachment