Service Request Ticket - # 44763

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2011 09:35 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100129[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27GTMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:01:82

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 04, 2011 11:15 AM 
Task reassigned to Laven Voth.
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Laven Voth Oct 04, 2011 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Oct 04, 2011 11:15 AM 
Done
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Brian Berkley Oct 04, 2011 10:57 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brian Berkley Oct 04, 2011 10:57 AM 
Windows needs to be activated on this machine
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Karisa Mueller Oct 04, 2011 09:35 AM 
This computer is saying that Windows 7 is not a
genuine copy of Windows and you must be an
administrator to continue using this computer.  It
is located at Ref#35, first floor computer area.
W#20100129[Edit Inv]. This message can be ignored and the
computer can function that way, but they would
like the problem resolved.
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