Service Request Ticket

Service Request Information

CONTACT	Name	Scharn, Tracy	Date	Oct 04, 2011 01:29 PM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101425 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	F4JF2Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723
	Wired NIC	5C:26:0A:60:65:27
	Wireless NIC	A0:88:B4:4F:80:D0
	Bluetooth NIC	C0:F8:DA:E3:8C:94

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 17, 2011 03:12 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Gandara	Oct 17, 2011 03:12 PM	Installed Camtasia and Snagit. Put shortcuts on her desktop.	Add Attachment
Andrew Gandara	Oct 17, 2011 12:58 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 17, 2011 12:58 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 17, 2011 12:58 PM	Has class at 2. Will install it then.	Add Attachment
Andrew Gandara	Oct 14, 2011 03:26 PM	Out Fridays. Will try again Monday	Add Attachment
Andrew Gandara	Oct 14, 2011 02:53 PM	Left VM	Add Attachment
Jacob Tyo	Oct 05, 2011 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Jacob Tyo	Oct 05, 2011 12:52 PM	Not available, will try again soon	Add Attachment
Jacob Tyo	Oct 05, 2011 12:51 PM	Task reassigned to Jacob Tyo.	Add Attachment
Tricia Flaherty	Oct 04, 2011 01:29 PM	on T:\camtasia\Studiov7.1-Snagitv10BundleWIN under VISA2011002646 (individual S#s on both titles)	Add Attachment