Service Request Ticket - # 44776

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2011 01:40 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101426[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. JBJF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646

Wired NIC 5C:26:0A:60:6A:08


Wireless NIC A0:88:B4:4F:88:3C


Bluetooth NIC C0:F8:DA:E3:5B:34

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 14, 2011 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 14, 2011 03:26 PM 
Installed Camtasia and Snagit
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Andrew Gandara Oct 14, 2011 02:54 PM 
Task reassigned to Andrew Gandara.
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Jacob Tyo Oct 05, 2011 04:45 PM 
Task reassigned to UCS Tech.
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Jacob Tyo Oct 05, 2011 12:52 PM 
Not available, will try again soon
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Jacob Tyo Oct 05, 2011 12:51 PM 
Task reassigned to Jacob Tyo.
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Tricia Flaherty Oct 04, 2011 01:40 PM 
on T:\camtasia\Studiov7.1-Snagitv10BundleWIN
under VISA2011002646 (individual S#s on both titles)
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