Service Request Ticket - # 44779

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2011 02:09 PM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090486[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. W894318866H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,

Wired NIC 64:B9:E8:BF:8B:3E


Wireless NIC 00:26:BB:16:81:07


Bluetooth NIC 60:FB:42:76:FA:55

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 04, 2011 02:15 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 04, 2011 02:15 PM 
called him and walked him through the correct path
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Brian Berkley Oct 04, 2011 02:14 PM 
Task reassigned to Brian Berkley.
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Karisa Mueller Oct 04, 2011 02:09 PM 
He is on a Mac and when he tries to connect to his
H: he is getting a "there is an error connecting
to the server" message.
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