Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Oct 05, 2011 12:53 PM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110311 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4510/DT Laser Printer
	Serial No.	ART388077	Location	PDR
	Model	4510/DT	Hostname	laven.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015	Ink/Toner Refill
	Wired NIC	00:00:AA:FA:60:01

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 17, 2011 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 17, 2011 09:35 AM	It through the error twice on the 6th but has not appeared since in the error log. I think it may have been a fluke.	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:40 AM	**This is an outgoing email** Hi Sue, We were just emailing you regarding a service request that we have for you. (#44808) Printer saying fan is not working. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Joshua Johnson	Oct 05, 2011 12:53 PM	The new printer in Maaske is not working. there is an error that is saying the fan is not working Sue DeNeyer denoyes@wou.edu 88690	Add Attachment