Service Request Ticket - # 44810

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2011 01:05 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFLYBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:46:94

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 05, 2011 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 05, 2011 02:21 PM 
Let it run disk check, activated windows, and
reinstalled Sophos.
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Andrew Gandara Oct 05, 2011 01:51 PM 
Task reassigned to Andrew Gandara.
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Brian Berkley Oct 05, 2011 01:45 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Jackie Digmann Oct 05, 2011 01:07 PM 
She is a student and just wanted to let us know 
there is a problem with the computer hooked up to 
the scanner in ED 111.
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Jackie Digmann Oct 05, 2011 01:05 PM 
She did try to reboot it and when it logged back 
in it said "An Administrator must log into this 
computer" then it said "This version of windows 
must be activated."
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