Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Oct 05, 2011 01:40 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081147 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Vostro 1320, 2.53GHz, 3MB, 1066MHz FSB
	Serial No.	BD875K1	Location	PDR
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	Roxio and Cyberlink PowerDVD DX 8.1 bundled with computer, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070929, SPSS-PAWS Statistics Base 18 single user from P0072933
	Wired NIC	00:24:E8:AA:65:75
	Wireless NIC	00:24:2C:97:4E:52

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 05, 2011 02:03 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 05, 2011 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 05, 2011 02:03 PM	**This is an email** Randy, Go to Start, Run and type: \\plowking.wou.edu\sophosupdate\cids\s000\savscfxp\setup.exe Click OK. Use these credentials: MASH\sophie DieVirus!	Add Attachment
Joshua Johnson	Oct 05, 2011 01:40 PM	I have two laptops trying to connect to the old Sophos server, and as result, are not able to update the program or definitions. 20051096 20081147 Is there a tool I can run or webpage with instruction for updating the Sophos client on these machines? -- Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361 klumphr@wou.edu 503.838.8885 http://nationaldb.org http://www.wou.edu/tri	Add Attachment