Service Request Ticket - # 44821

Service Request Ticket - # 44821

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Service Request Information

CONTACT	Name	Wildfang, Connie	Date	Oct 05, 2011 02:56 PM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55RRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	BC:30:5B:DA:95:04

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 12, 2011 02:47 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 12, 2011 02:47 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 12, 2011 02:47 PM	**This is an email** Hi all: Thanks, Bill, for pointing me to the Terminal Server. I can go there to access that software, now that I know where it is; no need for my own version after all. I finally found it in the start menu -- "Adobe CS2 Acrobat Launcher Photoshop." Thank you, again. And sorry for my confusion. Connie	Add Attachment
Tricia Flaherty	Oct 06, 2011 12:41 PM	I have no record of her going back 3 stations having a license of photoshop... It has been a repeat issue with each successive station, not sure why it was loaded on previous stations	Add Attachment
Brian Berkley	Oct 06, 2011 11:23 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Oct 06, 2011 11:23 AM	Cannot find license and version info for photoshop just a license for Macromedia Studio MX 2004, which doesn't include photoshop.	Add Attachment
Teresa Hutchinson	Oct 06, 2011 07:15 AM	**This is an email** Good news...thanks Bill. Hilda	Add Attachment
Brian Berkley	Oct 05, 2011 03:26 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Oct 05, 2011 02:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 05, 2011 02:57 PM	**This is an email** Thanks, Bill. That is the only software I seem to be missing. I'm here one day a week, usually on Wednesdays, if someone needs to make an appointment to come over. Connie	Add Attachment
Teresa Hutchinson	Oct 05, 2011 02:56 PM	**This is an email** Connie: The software should have been transferred to your new machine. Is there anything else missing? Teresa will put in a service request to have Photoshop loaded on your new computer. Bill	Add Attachment
Teresa Hutchinson	Oct 05, 2011 02:56 PM	**This is an email** W#20101153 On Wed, Oct 5, 2011 at 2:12 PM, Connie Wildfang wrote: Hi Bill: I received a new computer during routine replacement this summer, # 20101153. PhotoShop was on my previous computer but was not loaded onto my new one and I find I really need that software. Can I please have it loaded? My job is to build and maintain the College of Education Web site and photo editing is part of that. I assume there would be no cost since I had a site license previously. If a cost is involved, I need to ask for Hilda's approval. Please let me know if you need any more details. Thank you for your help on this. Connie -- Bill Kernan Chief Information Officer University Computing Services Western Oregon University kernanb@wou.edu Office: 503-838-8927 Cell: 503-559-0565	Add Attachment