Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Oct 06, 2011 08:32 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101338 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02FV2B1DF8Y	Location	PDR
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800, Avid-Sibelius 6 ED from VISA2010002583
	Wired NIC	C8:2A:14:46:94:C5
	Wireless NIC	E4:CE:8F:24:EC:6C
	Bluetooth NIC	E4:CE:8F:24:EC:6D

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 13, 2011 03:19 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 13, 2011 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 13, 2011 03:19 PM	reinstalled printer.	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:29 AM	**This is an outgoing email** Hi Lacey, We were just emailing you regarding a service request that we have for you. (#44830) Can't print from new Mac. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nicole Crane	Oct 06, 2011 08:32 AM	Cant print for the new mac that we set up for Bruce in music. It says that the software doesnt support it and then that they need admin password. She said she already had a request in 2 weeks ago but I couldn't find anything on it. Needs to print to the Wou printer: 20101050	Add Attachment