Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Oct 06, 2011 10:11 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080433 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	3N5FJH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003
	Wired NIC	00:21:70:B0:76:E5
	Wireless NIC	00:21:5C:7D:86:89

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2011 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 06, 2011 10:31 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 06, 2011 10:31 AM	Katherine, I've created a policy and assigned it to that computer. When plugged into the network, and it gets the policy, it will create a local, non-privileged user account on that computer. the account information is: username: writing password: Cr34t!ve	Add Attachment
Karisa Mueller	Oct 06, 2011 10:11 AM	Writing center laptop needs a general log in for employees. It was a staff person's laptop, and that staff person left and they kept the laptop. They need a general log in for it. W#20080433.	Add Attachment