Service Request Ticket

Service Request Information

CONTACT	Name	Rand, Thomas	Date	Oct 06, 2011 02:07 PM
	Department	Humanities Division	Phone	88258
	Location		Email	randt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091307 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53K0KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:87:9D:E7

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 11, 2011 11:53 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 11, 2011 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 11, 2011 11:53 AM	I'm guessing it was an issue with IE, Firefox opens his email fine, and he was OK with that solution.	Add Attachment
Nicole Crane	Oct 06, 2011 02:07 PM	He is not able to constantly get into his email. He is trying to use both an icon to take him directly to mail, which sometimes will work but other times he can open the icon itself and then it wont let him actually open mail in his inbox. He also is going through portal and the mouse disappears and wont appear on the gmail page. He has tried to access it at home by going through the portal and it has worked every time.	Add Attachment