Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Oct 07, 2011 08:11 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091341 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	5361KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5361KM1	Location	pdr tech pile
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819,
	Wired NIC	B8:AC:6F:83:F6:3B

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2011 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2011 01:39 PM	**This is an email** OK; thanks Brian. Much obliged. On Fri, Oct 7, 2011 at 9:12 AM, Brian Berkley wrote: Scott, Since your new system should be Win7 eligible, I would recommend that you upgrade to Acrobat Pro X because you will not want to run Acrobat 7 on Windows 7. I believe it is $49. Or you can use an open free PDF creator. Acrobat Pro 7 is very old, and has numerous security flaws that you would be better off upgrading than continuing to use it.	Add Attachment
Brian Berkley	Oct 07, 2011 09:33 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2011 09:33 AM	Sent email.	Add Attachment
Nicole Crane	Oct 07, 2011 08:52 AM	**This is an email** Can I also get an 80/20 copy for my home desktop. Thanks,	Add Attachment
Nicole Crane	Oct 07, 2011 08:11 AM	**This is an email** Hi folks, I need to create pdf files for various reasons, but when I try, my copy of Adobe Acrobat Professional v7.0 gives me the error message "Missing pdfMaker files" and tries to fix itself, asks for a reboot to let the changes take effect, but the problem remains after the reboot. Please help. Thanks so much,	Add Attachment