Service Request Ticket - # 44854

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2011 08:18 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080369[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
Serial No. H6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558

Wired NIC 00:21:70:A4:AB:BB


Wireless NIC 00:21:5C:52:62:B3

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 09, 2011 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 09, 2011 09:46 AM 
Installed access, and upgraded her to Office 2007.
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Brian Berkley Nov 08, 2011 04:26 PM 
****This is an email****
Brian,

I apologize for not getting right back to you a
couple of weeks ago.  I was heading off to China
and just returned.  I will check on this in the
a.m. as I only work on-campus for a couple of
hours before heading off to off-campus work sites.

thank you so much for your patience,

mona
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Brian Berkley Nov 08, 2011 11:36 AM 
Status changed from (4) On Hold to (1) Pending
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Brian Berkley Nov 08, 2011 11:36 AM 
Sent email and left VM
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Brian Berkley Oct 27, 2011 01:22 PM 
Status changed from (1) Pending to (4) On Hold
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Brian Berkley Oct 27, 2011 01:22 PM 
Status changed from (4) On Hold to (1) Pending
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Brian Berkley Oct 27, 2011 01:22 PM 
Out of the office until November 5th
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Brian Berkley Oct 27, 2011 01:21 PM 
Status changed from (1) Pending to (4) On Hold
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Brian Berkley Oct 18, 2011 11:05 AM 
No answer
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Brian Berkley Oct 17, 2011 09:03 AM 
left VM as well
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Brian Berkley Oct 17, 2011 09:03 AM 
****This is an email****
Mona,

If you go to Start, Run and type: msaccess.exe and
hit OK, or enter on the keyboard, does Access launch?

Thanks,
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Brian Berkley Oct 17, 2011 08:35 AM 
Task reassigned to Brian Berkley.
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Nicole Crane Oct 07, 2011 08:19 AM 
****This is an email****
Mona,
   I put in a service request (44854) for you to
have the program added. Can you send me the WOU
number of the computer please?
Thanks
Nicole
SRD
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Nicole Crane Oct 07, 2011 08:18 AM 
****This is an email****
Dear Help Desk,

When my computer was worked on this summer, the
program Access was not put back on my computer and
this is a program we use often.

I am in the office for the most part only from
8-10 a.m.  We are now located on the 5th floor of
APSC.

Please let me know if there is any more
information that you need from me.
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