Service Request Ticket

Service Request Information

CONTACT	Name	Goulding, James	Date	Oct 10, 2011 09:45 AM
	Department	VP Student Affairs	Phone	88303
	Location		Email	gouldinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090871 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	JC4VPL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074352
	Wired NIC	00:26:B9:8D:20:18

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 19, 2011 05:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 19, 2011 05:04 PM	Completed imaging. Delivered.	Add Attachment
Andrew Gandara	Oct 19, 2011 04:36 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 19, 2011 04:36 PM	grabbed #20090871 and #20090733. imaging....	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:15 AM	**This is an outgoing email** Hi James, We were just emailing you regarding a service request that we have for you. (#44879) Upgrade to Window 7 and Office 2007 on this ASWOU station (book exchange) (eligible for WIN7and office2007). Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Tricia Flaherty	Oct 10, 2011 09:45 AM	This station is licensed for both WIN 7 and OFfice 7 and they would like to get it upgraded. Goulding is the contact but this is a ASWOU station listed as Book Exchange Director in inventory, but may have movedc around after Summer construction	Add Attachment