Service Request Ticket

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Service Request Information

CONTACT	Name	Newland, Sandy	Date	Oct 10, 2011 09:49 AM
	Department	Advancement & Foundation	Phone	88147
	Location		Email	newlands@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20030439 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 4200N Printer
	Serial No.	SUSGNP24568	Location	PDR
	Model	Q246A	Hostname
	Notes	35ppm, additional 128MB DIMM from P0045788, 75-sheet Envelope Feeder from P0045782 Maintenance Kit from P0072407 10-2009, Maint Repair HP LJ 4200N fuser #RM1-0013-230 from P0082747 NOV2011 SR44880	Ink/Toner Refill
	Wired NIC	00:30:6E:C9:5D:D2

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 07, 2011 03:59 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Nov 07, 2011 03:59 PM	I went over and put a new one in her printer this morning. I think the one we got before this was a lemon.	Add Attachment
Adam Wehner	Nov 04, 2011 11:33 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Nov 04, 2011 11:33 AM	A new fuser is on order. It was warrantied yesterday. We may have to look at replacing the printer if it is destroying fusers.	Add Attachment
Michael Ellis	Nov 04, 2011 11:18 AM	Task reassigned to Adam Wehner.	Add Attachment
Michael Ellis	Nov 04, 2011 11:18 AM	Adam, please make this your top priority for monday morning. If we need to find her another printer temporarily, that is an OK solution until parts arrive.	Add Attachment
Teresa Hutchinson	Nov 04, 2011 08:57 AM	Task reassigned to Michael Ellis.	Add Attachment
Teresa Hutchinson	Nov 03, 2011 01:44 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Nov 03, 2011 01:44 PM	Sandy called back to say that she did a little bit of printing and the same error 50.2 fuser error message came on again. She said she can't wait another three weeks to have this fixed.	Add Attachment
Teresa Hutchinson	Nov 03, 2011 01:10 PM	**This is an email** Sandy stopped me in the hall earlier this week to tell me all that she received. She is happy camper again. ALL COMPLETE e-mail follow-up for Sandy Old office needs updated Printer repair (fuser element on HP printer) I know I saw Adam in the hallway with fuser replacement, and Andrew was credited with e-mail migration and office update. Send appreciation to anyone else who helped. Scott & Cara	Add Attachment
Adam Wehner	Oct 31, 2011 10:43 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Oct 31, 2011 10:43 AM	She got the new fuser and is back up and running.	Add Attachment
Adam Wehner	Oct 26, 2011 10:02 AM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Adam Wehner	Oct 26, 2011 10:00 AM	I have ordered a fuser for this printer.	Add Attachment
Adam Wehner	Oct 19, 2011 10:17 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Oct 19, 2011 10:17 AM	She is coming in at noon today so I will go back over this afternoon.	Add Attachment
Teresa Hutchinson	Oct 14, 2011 12:32 PM	Sandy called to check the status of this one, she said she needs it ASAP.	Add Attachment
Andrew Gandara	Oct 10, 2011 01:16 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Oct 10, 2011 09:49 AM	On Friday Sandy was printing (printer name - QuickSilver) and the printer stopped in the middle of the print job. Came up with error message 50.2 fuser error. Not a networked printer, just a local printer.	Add Attachment