Service Request Ticket - # 44883

Service Request Information

CONTACT Name Friberg, Susie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2011 11:30 AM
Department Disability Access Services Phone 88250
Location Email fribergs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070667[Edit Inv] (opens in a new window) Bldg/Room RWEC 125
Service Tag 3QD1YF1 Description Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. 3QD1YF1 Location Adele Schepige

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003, Adobe Premiere PRO CS3 Win from P0065150

Wired NIC 00:1E:C9:65:D3:5F

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 18, 2011 02:46 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 18, 2011 02:46 PM 
****This is an email****
Susie,

There were 60GB of files in the local account's
profile that I moved to your department's I:
drive.  It was down to 100mb of free space, that
is most likely the reason you couldn't open the
Encore files.

It should work fine now.

Please let me know if you encounter any further
problems with it.

Thanks,
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Brian Berkley Oct 18, 2011 01:30 PM 
60gb of 75 gb disk was avi files in a local
profile, moving them to their I drive.
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Brian Berkley Oct 18, 2011 10:36 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 13, 2011 08:20 AM 
****This is an email****

Hi Teresea.
Also on that request is deleting files to free up 
memory space on that same computer.  There are 
some files that I can't delete or I don't know if 
I should delete.

Thanks,
susie
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Teresa Hutchinson Oct 13, 2011 08:15 AM 
****This is an outgoing email****
Hi Susie,

We were just emailing you regarding a service 
request that we have for you. (#44883)

Captioning software will not open Encore files.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Karisa Mueller Oct 10, 2011 11:30 AM 
****This is an email****

Hi.
Computer # 20070667[Edit Inv]
1. This computer has captioning software on it and
currently it will not open any Encore files done
previously.  We need access to those.  Message:
File cannot be found appears.

2.  We have been trying to free up space by
transferring files to the I:drive.  There are
files and programs we can't delete.  I need
someone to come over here and delete what needs to
be deleted and free up some memory space. 

Computer is located in the Interpreters' area just
to the left of the entrance.  If I'm not in the
office please proceed without me.

Thanks,
susie
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