Service Request Ticket - # 44891

Service Request Ticket - # 44891

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Service Request Information

CONTACT	Name	Hardenbrook, Eldon	Date	Oct 10, 2011 12:39 PM
	Department	University Computing Solutions	Phone	88077
	Location		Email	hardenbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080263 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 2208FPW Flat Panel Display
	Serial No.	CN0F532H7161886AAE2S	Location	PDR

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Tracking

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Michael Ellis	Nov 08, 2011 01:12 PM	Task reassigned to Nathan Sauer.	Add Attachment
Michael Ellis	Nov 08, 2011 01:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Nov 08, 2011 01:12 PM	Fixed. Network cable not plugged all the way into the switch.	Add Attachment
Teresa Hutchinson	Nov 08, 2011 09:21 AM	Eldon called to check on the status of this. Said he really needs this resolved by tomorrow morning first thing.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 11:17 AM	**This is an outgoing email** Hi Eldon, We were just emailing you regarding a service request that we have for you. (#44891) Description: ITC 002 computers. They were having a few issues and we were wondering if this has been resolved or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Oct 17, 2011 10:46 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 10:46 AM	Eldon came by and said that this is a HUGE problem. When using Adobe it freezes all the computer.	Add Attachment
Brian Berkley	Oct 17, 2011 08:19 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Teresa Hutchinson	Oct 13, 2011 09:41 AM	**This is an email** Hi Teresa I spoke about it to Richard yesterday, and he (I think) seemed to be aware of it, but as of yesterday at 1 PM, the issue still had not been resolved. Thanks for checking in! Eldon	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:19 AM	**This is an outgoing email** Hi Eldon, We were just following up with you regarding a service request that we have for you (#44891) Description: ITC 002 computers not working, two closest to the door. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Jacob Tyo	Oct 10, 2011 03:53 PM	One of the computers was not connected (VMware) I did a hard-reset on the second one and it worked fine.	Add Attachment
Joshua Johnson	Oct 10, 2011 12:39 PM	20080263 20080271 The two computers that are closest to the door are not working. The computers have gone through a restart and a complete shut down and they are still not working. 88077 hardenbe@wou.edu ITC 312B	Add Attachment