Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 10, 2011 12:40 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080213 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 6M, VT1333FSB
	Serial No.	3z8y4h1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, MS Office PRo Plus 2007 WIN from P0067394
	Wired NIC	00:21:70:2C:99:51

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 09, 2011 04:26 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 09, 2011 04:26 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 09, 2011 04:26 PM	Nathan said that this has been taken care of.	Add Attachment
Brian Berkley	Oct 18, 2011 02:59 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Oct 14, 2011 02:17 PM	**This is an email** Message from the lab attendant: NS125- a mouse isn't working. #20080213	Add Attachment
Teresa Hutchinson	Oct 13, 2011 07:50 AM	**This is an outgoing email** Hi Philip, We were just emailing you regarding a service request that we have for you. (#44892) Nouse needs repair in NS 125, Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Oct 10, 2011 12:40 PM	**This is an email** WOU computer # 20080213 mouse has not worked this term. There is a yellow note on computer screen identifying the machine. batteries have been replaced at least once. thanksphilip	Add Attachment